Refund & Cancellation Policy – Peace Haven on Lagoon
1. Consumer Rights (CPA Notice)

This policy complies with the Consumer Protection Act, which allows suppliers to charge reasonable cancellation penalties.

2. Cancellation Fees
30+ days before arrival: 75% refund
21–29 days: 50% refund
14–20 days: No refund of deposit
<14 days: 100% of booking forfeited

These fees reflect:

Loss of potential bookings
Administrative costs
Time-sensitive nature of accommodation services
3. No-Show Policy

Failure to arrive without notice results in:

Full booking forfeiture
4. Early Departure

No refunds will be issued for:

Early check-out
Unused nights
5. Refund Processing
Refunds processed within 7–14 business days
Returned via original payment method
Bank processing delays may apply
6. Booking Amendments

Changes to bookings:

Subject to availability
May incur rate differences or admin fees
7. Exceptional Circumstances

At our discretion, partial refunds or credits may be offered for:

Medical emergencies
Travel disruptions
Government restrictions

Supporting documentation may be required.

8. Third-Party Bookings

If booked via Airbnb or Booking.com:

Their refund policies take precedence
9. Chargebacks & Disputes

Guests agree to:

Contact us first before initiating disputes
Provide reasonable opportunity to resolve issues

Unjustified chargebacks may result in legal recovery action.