Privacy Policy – Peace Haven on Lagoon

Effective Date: March 2026

1. Introduction

Peace Haven on Lagoon (“we”, “us”, “our”) is committed to protecting your personal information and ensuring transparency in how it is collected, used, and stored.

This Privacy Policy complies with the Protection of Personal Information Act (POPIA) and applies to all users of our website and booking services.

By using our website or making a booking, you consent to the practices described in this policy.

2. Information We Collect

We may collect and process the following categories of personal information:

2.1 Personal Identification Information

Full name and surname
Email address
Phone number

2.2 Booking Information

Stay dates
Number of guests
Special requests

2.3 Financial Information

Payment confirmation details
Transaction references (processed via third-party providers)

2.4 Technical Data

IP address
Browser type and device
Cookies and usage analytics
3. Lawful Basis for Processing (POPIA Compliance)

We process your personal information only where:

You have given consent
It is necessary to perform a contract (booking)
It is required to comply with a legal obligation
It is in our legitimate business interests, provided your rights are not overridden
4. Purpose of Data Collection

Your data is used for:

Processing and confirming bookings
Communicating with guests before, during, and after their stay
Providing customer support
Improving website functionality and user experience
Preventing fraud and ensuring security
Complying with legal and regulatory requirements
5. Data Sharing and Third Parties

We may share your information with:

Secure payment gateways (e.g., PayFast, Ozow, Stripe)
Booking platforms (if you book through third-party channels)
IT service providers and hosting platforms
Regulatory or law enforcement authorities (when legally required)

We ensure all third parties comply with applicable data protection laws.

We do not sell or rent personal information to third parties.

6. Cross-Border Data Transfers

Your information may be stored or processed outside South Africa where third-party services are used.

In such cases, we ensure that:

Adequate data protection safeguards are in place
Transfers comply with POPIA requirements
7. Data Security

We implement appropriate technical and organisational measures, including:

SSL encryption
Secure payment processing
Access control to personal data

However, no system is completely secure, and use of our website is at your own risk.

8. Data Retention

We retain personal data only for as long as necessary to:

Fulfil bookings
Meet legal, tax, and accounting obligations
Resolve disputes
9. Your Rights Under POPIA

You have the right to:

Access your personal data
Request correction or deletion
Object to processing
Withdraw consent at any time
Lodge a complaint with the Information Regulator
10. Cookies Policy

We use cookies to:

Enhance website performance
Analyse traffic
Improve user experience

You may disable cookies via your browser settings.

11. Contact Information

For privacy-related concerns:

📧 bookings@peacehavenonlagoon.com
📍 Peace Haven on Lagoon, Freeland Park, KwaZulu-Natal, South Africa